goldes Privacy Policy

1 Introduction and Scope of Policy

goldes is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy explains how goldes collects your personal information, what it is used for, and how it is kept secure.

This policy applies to the goldes website, mobile application, and all related services. By using our platform, you are considered to have accepted the terms of this policy. It is equally important to read our Terms and Conditions alongside this privacy policy, as both documents together define the full framework of the relationship between you and goldes.

In this policy, the words "user", "you", or "your" refer to any person who has registered on or is browsing the goldes platform. "We", "our", or "goldes" refers to the organisation operating this platform.

2 Types of Information Collected

goldes collects various types of information to operate its services. This information falls into two main categories:

2.1 Identity and Contact Information

• Full name, date of birth, and national identity card number
• Email address and mobile number
• Residential address
• Username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
• Transaction history and amounts
• Date and time of deposits and withdrawals

2.3 Technical and Usage Information

• IP address, browser type and version
• Device information (operating system, screen resolution)
• Login time and session duration on the platform
• Game history, bet amounts, and results
• Preferred games and betting markets

3 How Information Is Collected

goldes collects your information in the following ways:

3.1 Information Provided Directly by You

Information you provide during the registration process, such as your name, contact details, documents required for age verification, and payment method details. Information provided when updating your account or contacting support also falls under this category.

3.2 Automatically Collected Information

When you use the goldes platform, our servers automatically collect technical information. This includes information gathered through cookies, log files, and web beacons.

3.3 Identity Verification Process

To ensure secure transactions and verify account ownership, goldes may request a copy of your national identity card or passport as part of the KYC (Know Your Customer) process. These documents are used solely for the purpose of identity verification.

4 Purpose of Using Information

goldes uses your information for the following purposes:

• Account Management: To handle registration, login, and account security.
• Payment Processing: To complete secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Fraud Prevention: To detect suspicious activity and keep accounts secure.
• Service Improvement: To analyse usage patterns and improve the platform experience.
• Legal Obligations: To meet applicable legal requirements.
• Promotional Communications: To send information about bonuses and offers with your consent.

5 Data Storage and Security

goldes follows industry-standard security practices to keep your information safe. All data transfers are secured through SSL (Secure Socket Layer) encryption.

5.1 Technical Security Measures

• All data transfers are secured using 256-bit SSL encryption.
• Passwords are encrypted using a strong hashing algorithm — they are never stored in plain readable form.
• OTP verification is active for suspicious login attempts.
• Regular security audits and vulnerability assessments are conducted.

5.2 Data Retention Period

Your information is retained for as long as your goldes account remains active. Even after an account is closed, certain information may be kept for a defined period due to legal requirements or dispute resolution needs. This period is generally up to five years from the date of account closure.

5.3 Steps Taken in the Event of a Data Breach

If a security breach occurs that puts your information at risk, goldes will notify you within a reasonable time and advise you on the necessary protective steps to take.

6 Sharing Information with Third Parties

goldes never sells your personal information to third parties. However, limited information may be shared in specific cases necessary for operating the service:

6.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these service providers. They are governed by their own privacy policies.

6.2 Technology Partners

Game providers such as Evolution, Pragmatic Play Live, JILI, and other studios receive limited session data to operate games. This information is used solely for game functionality.

6.3 Legal Authorities

goldes may provide necessary information to comply with a valid legal order or a mandatory directive from a government authority. In such cases, the disclosure of information is beyond our control.

7 Cookies and Tracking Technologies

goldes uses cookies and similar tracking technologies on its platform. Cookies are small data files stored in your browser.

7.1 Types and Purpose of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remember your language preference and interface settings.
• Analytical Cookies: Monitor platform usage to help improve the service.
• Marketing Cookies: Used to show relevant offers based on your preferences.

7.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work correctly.

8 Your Rights and Controls

Every user registered on the goldes platform has certain rights over their own information:

• Right to Access: You can view the information goldes holds about you from your account settings.
• Right to Correction: Contact support to update incorrect or outdated information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible if there are legal obligations or ongoing transactions.
• Right to Opt Out of Promotional Communications: You can stop receiving marketing emails or messages at any time.
• Data Portability: In certain cases you may request your information in a portable format.
• Right to Restrict Processing: In certain circumstances you may request that the use of your information be limited.

To exercise these rights or to learn more, read our FAQ section or contact support directly.

9 Privacy of Minors

All goldes services are intended solely for individuals aged 21 or older. We do not knowingly collect information from minors.

Documents are requested at the time of registration to verify age. If evidence is found later that a user is under 21, their account will be closed immediately and the collected information will be deleted.

10 Policy Changes

goldes reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• A notification will be displayed when you log in to the platform.
• An update will be sent to your registered email address.
• The "Last Updated" date at the top of this page will change.

Continued use of the platform after a revised policy is published will be considered acceptance of the new policy. You are therefore advised to review this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact goldes in the following ways:

• Live Chat: 24/7 live chat is available on the platform. Support is provided in both Bengali and English.
• Email: [email protected]

We aim to respond to emails within 24 hours. For urgent matters, use live chat, where you will receive an immediate response.