goldes commitment to responsible gaming
Entertainment is only good when it stays in control. goldes believes every player's safety is the highest priority. On this page you will find out how to set your own limits, recognise warning signs, and get help when you need it.
Gaming is for entertainment, not a source of income
Online casino and sports betting is an enjoyable pastime for many — but it should never be treated as a substitute for household expenses or a guaranteed source of income. goldes wants every user to play with a clear head, a set budget, and full awareness.
Our Terms and Conditions clearly state that users must be at least 21 years old to open an account at goldes and place any type of bet. Minors cannot register an account, and if evidence of minor use is found on any account, it is closed immediately.
If you have any questions or doubts about your own gaming habits, our FAQ section contains a number of guidelines on responsible gaming. You can also speak to goldes's 24/7 live chat support in Bengali for assistance.
We believe that creating a safe and healthy gaming environment is not only the player's responsibility — it is ours too. goldes is committed to fulfilling that responsibility.
- No person under 21 is permitted to create an account or place a bet.
- Every player can use their own deposit limit, time limit, and self-exclusion options.
- Account information is kept secure — read our Privacy Policy for details.
- If suspicious activity or a problematic gambling pattern is detected, goldes will reach out proactively.
- The support team is always ready to assist in both Bengali and English.
Set limits for yourself
goldes has several tools to help you keep your gaming under control.
Deposit Limit
Set a maximum amount you will deposit per day, per week, or per month in advance. Once a limit is set it takes a little time to come into effect — but lowering it takes effect immediately.
Time Limit
Playing for too long at a stretch reduces your ability to make sound decisions. Set a time limit for how long you will play each day or each session and stick to it.
Reality Check
At set intervals, goldes will send you a notification so you can see how long you have been playing and how much you have spent so far.
Temporary Break (Cooling-Off)
If you want to take a short break, you can temporarily suspend your account for anywhere from 24 hours to 30 days. During this time you will not be able to log in or make deposits.
Self-Exclusion
If you feel that gaming is getting out of control, you can request to close your account for a set period or permanently. Once this decision takes effect it is difficult to reverse — so think it through carefully.
Loss Limit
Set a limit so that you cannot place further bets once you have lost a certain amount. This protects you from sudden large losses and helps you make decisions with a clear head.
To activate these tools, contact goldes via 24/7 live chat or email: [email protected]
Recognise the warning signs of a problem
If you notice any of the following signs, take a break and talk to someone close to you.
Repeatedly playing to recover lost money
The tendency to bet more in an attempt to recover a loss is a sign of chasing losses. It does not reduce losses — it increases them.
Hiding your gaming from family
If you feel the need to hide how much you are playing or how much you have lost from family or friends, this is an important warning sign.
Struggling to cover daily expenses
Spending money meant for rent, groceries, or your child's education on betting means gaming has gone beyond its limits.
Problems with sleep or work
Staying up late to play, losing focus during work hours, or feeling restless when you cannot play — all of these are concerning signs.
Betting with borrowed money
Borrowing from others, taking credit, or selling family assets to place bets is a serious warning sign.
Unable to stop
Wanting to stop but finding you cannot — this feeling is the most urgent sign. If this happens, seek help as soon as possible.
Where to get help
You do not have to face this alone — the people around you and professional support are always there.
goldes Live Chat Support
The goldes support team is available 24 hours a day, 7 days a week to help in Bengali. Submit a request to set limits or suspend your account instantly through live chat.
Email support
If you prefer to communicate in writing, email [email protected]. The team responds in both Bengali and English.
Family and loved ones
Talk to a trusted family member or close friend. Often the people closest to you can help find a way forward most quickly.
Professional counsellors
Seek help from a mental health specialist or addiction counsellor. This service is available at government hospitals and some private organisations in Bangladesh.
Support groups
Support groups are an effective way to deal with addiction. Sharing experiences with others in the same situation provides emotional strength.
Read and learn
Reading about problem gambling can help you better understand your own situation. You can learn more about our philosophy and commitments on the goldes About Us page.
Keep these things in mind before you play
Before placing a bet, ask yourself a few questions: Am I thinking clearly right now? If I lose the amount I am about to spend, will it affect my life or my family's? Am I sitting down to play with a set time and budget in mind?
goldes always advises — set a clear budget and time limit before you play, and stick to them. If you win, withdraw that money rather than putting it all back on a bet. No bet is a certainty — casino games and sports betting always depend on uncertain outcomes.
Remember, every game result is independent and random. Previous wins or losses have no effect on the next result. So placing larger bets based on any supposed strategy or pattern is risky.
If your judgement is impaired by alcohol or any other reason while betting, refrain from playing. Using betting to relieve stress or sadness may offer brief relief but is harmful in the long run.
Be careful to ensure that minors cannot access your account. Do not share your password with anyone and do not leave your phone or computer unattended while logged in.
Responsible gaming Q&A
Answers to frequently asked questions are provided below.